At least 3 BAs

My brother used to joke with me when we were little that the "B.A." in B.A. Baracus stood for "Big Ass." I've since learned that it stood for "Bad Attitude." Both will suffice.

To be fair, the British Airways representative I spoke with just now was much more useful and understanding than the one I spoke with a couple days ago. I requested to speak with a supervisor immediately, but she explained to me that a supervisor wouldn't do any good as "these matters are handled by our refund department." But then she asked me what the problem was. She informed me that she was sending an e-mail to refunds that said, "Due to cancellation of flight, passenger is entitled to full refund." She also recommended that I reply to the e-mail I had received yesterday and explain the same, which I did soon after I got off the phone. At the end of the call, when she said, "Thank you for choosing British Airways," she said it as if she wanted to convey to me, "I know that's the last thing you want to hear and I feel really stupid for saying it but it's required and so I'm sorry."

I'd like to say that all I really want is for British Airways to practice good customer relations. And it does help ... it does make a difference when the reps speak to me as if I do have a legitimate ax to grind. Yet, it really bothers me to know that if it weren't for the cancelled flight, their standard policy (which also happens to be their be-all-end-all policy) would have me scrambling to find a time between now and March to fly to England; such a "vacation" would cause me to incur even more fees for rebooking and would have me paying the exorbitant cost of a ticket bought non-electronically. And they still might ask me to do such scrambling and rebooking and paying. I thought the customer was always right ... but instead I appear to be some mediocre circus clown all watch me roll watch me flip pay attention to MEEEEE honk honk.

I looked up British Airways on the Better Business Bureau website and there were a number of complaints made against them. The website also showed the BBB helped to resolve over half of these cases--and so if I fail, I will enlist their help. I'm also considering contacting my credit card company and filing a claim with them ... but, yeah, for now I'll play the waiting game.

I'm sick of whining about this really erggg stuff. So speaking B.A. Baracus, did I ever tell you about how my mom saw Mr. T when we were on the freeway this one time when I was ... 12 maybe? She was driving and I was sitting there and then she said, "Did you see that?! That was Mr. T! In that red car!" And she tried speeding up so I could see, but Mr. T was long gone. But she said he had the chains and the mohawk and everything.

I totally pity the fool.